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Empowering minds through compassionate therapy
Omnia Creative Therapy Privacy Policy
Introduction
This Privacy Policy outlines Omnia Creative Therapy (“we”, “our”, or “the” company) practices with respect to information collected from users who access the website at www.omniacreativetherapy.co.uk (“site”), or otherwise share personal information with us (collectively: “users”).
What Is Personal Data?
Personal data relates to a living individual who can be identified from that data. Such identification can be by the information alone or in conjunction with any other information in the possession or potential possession of the data controller.
Grounds For Data Collection
The processing of your personal information (meaning, any information which may potentially allow your identification with reasonable means; (hereinafter “Personal Information”) such as: maintaining a copy of your name, telephone, email address, and client notes (Special category data which is a sub-category of personal data) necessary for the performance of our contractual obligations towards you and providing you with our services, to protect our legitimate interests and for compliance with legal and financial regulatory obligations towards which we are subject.
You consent to the collection, storage, use, disclosure and other uses of your Personal Information as described in this Privacy Policy when you use the site. Users are encouraged to carefully read the Privacy Policy and use it to make informed decisions.
How Do We Process Your Personal Data
We comply with our obligations under the GDPR by keeping personal data up to date; by storing and destroying it securely; by not collecting or retaining excessive amounts of data; by protecting personal data from loss, misuse, unauthorised access and disclosure and by ensuring that appropriate technical measures are in place forr the protection of personal data.
How We Use Your Personal Data
We use your name, address, telephone number, and email address to make and reschedule appointments.
We keep a permanent register of attendance which records all appointments for all clients receiving services from Omnia Creative Therapy so as to maintain a record of when you were treated for tax purposes and to secure potential evidence in the event of a criminal prosecution, civil litigation, insurance claim or complaint against the company.
We use any information supplied by you relating to yourself or family members for the purposes of devising and delivering creative therapy sessions.
We keep a record of and refer to that record of all creative therapy sessions content; for the purpose of monitoring your case, progression, reviews, planning and, strategy; and to secure evidence in the event of criminal proceedings, civil litigation, an insurance claim or complaint.
We record and use any information given, especially when referring clients to any other health professional, to help you receive the most appropriate treatment and to secure evidence in the event of criminal proceedings, civil litigation, and insurance claim or complaint.
We record any decisions made in conjunction with you to help you receive the most appropriate care and to secure evidence in the event of criminal proceedings, civil litigation, insurance claim or complaint.
In the event of an adverse incident occurring to any client we report the matter to the Complimentary Medical Association and our insurance company to enable the insurance company to deal with any potential claims and to help the CMA to develop its safe practice guidelines, as well as providing research data and information for the CMA’s insurers and other interested parties.
We do not rent, sell or share users’ information with third parties except as described in this Privacy Policy.
Cookies
We use “session“ cookies, which are stored temporarily during a browsing session and are deleted from your device when the browser is closed, in order to allow normal use of the system and to optimise users’ website experience
The site does not use analytical tracking.
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Sharing/Disclosing Personal Data
Your personal data will be treated as strictly confidential, and will be shared:
* with named third parties with your explicit consent;
* with the relevant authority such as the police or court, if necessary for the compliance with a legal obligation to which we are subject e.g. a court order;
* to enforce our policies (including our Agreement), including investigations of potential violations thereof
* with your doctor or the police if necessary to protect your’s or another person’s life;
* with the police or a local authority for the purpose of safeguarding children or vulnerable adults;
* to prevent harm to the rights, property or safety of us, our users, yourself or any third party
* with our insurance company or the Complimentary Medical Association in the event of a complaint or insurance claim being brought against me or the company.
How Long Do We Keep Your Personal Data?
We keep your personal data for no longer than reasonably necessary to enable us to provide our services and as necessary to comply with our legal obligations, resolve disputes and enforce our policies. Retention periods will be determined by taking in to consideration the type of information collected and the purpose for which it is collected, bearing in mind the requirements applicable to the situation and the need to destroy outdated, unused information at the earliest reasonable time.
We reserve the right to rectify, replenish or remove incomplete or inaccurate information, at any time and at our own discretion.
User Rights
You may request to;
* Receive confirmation as to whether or not personalinformationconcerning you is being processed, and access your stored personal information, together with supplementary information.
* Receive a copy of personal information you directly volunteer to us.
* Request rectification of your personal information that is within our control.
* Request deletion of you personal information.
* Object to the processing of personal information by us.
* Request to restrict processing of your personal information by us.
* Lodge a complaint with a supervisory authority.
Please note that these user rights are not absolute and may by subject to our own legitimate interests and regulatory requirements.
Whilst we take reasonable steps to safeguard information, we cannot be responsible for the acts of those who gain unauthorised access or abuse our site, and we make no warranty, express, implied or otherwise, that we will prevent such access.
Marketing
We may use your personal information, such as your name, email address, telephone number etc ourselves for the purpose of providing you with promotional materials, concerning our services, which we believe may be of interest to you. Included within such marketing offers from us will be the option to decline receiving further marketing offers.
Minors
At Omnia Creative Therapy we understand the importance of protecting children’s privacy, especially online. This site is not designed for or directed at children. Under no circumstances shall we allow use of our services by minors without prior consent or authorisation from a parent/carer/legal guardian. We do not knowingly collect personal information from minors, if a parent or guardian becomes aware that such information has been provided to us without their consent please contact us immediately at clare@omniacreativetherapy.co.uk
Updates or Amendments to this Privacy Policy
We reserve the right to periodically update ar amend the Privacy Policy. Material changes will be effective immediately upon the display of the revised Privacy Policy. Your continued use of the platform, following the notification of such amendments to on our website constitutes your acknowledgement and consent of such amendments.
If you have any general questions about the site or the information contained within it, you can contact us at;
Email: clare@omniacreativetherapy.co.uk
Omnia Creative Therapy
www.omniacreativetherapy.co.uk
Last Reviewed December 2024
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